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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Rodney Bailey

September 13, 2023

5  out of  5 rating by Rodney Bailey
"I just got my insurance today with these guys and the coverage is great Great value and Jake did A fantastic job on my policy, thanks again for your help"

Ann Fazekas-Coon

September 12, 2023

5  out of  5 rating by Ann Fazekas-Coon
"I was absolutely delighted at the ease that Jake was able to provide insurance for me! I’ll not go back to any other agent!"

Catherine Woskobnick

September 11, 2023

5  out of  5 rating by Catherine Woskobnick
"Exceptional positive customer service ! Highly recommended !"

1 Eleven Construction Group

September 7, 2023

2  out of  5 rating by 1 Eleven Construction Group
"I initially chose State Farm and my local agent, Neil Etkins, due to the company's reputation and the fair amount of positive feedback I had heard. However, my experience with this agent and the company has been far from satisfactory. The primary issue I encountered was the agent's complete lack of responsiveness. When I attempted to discuss an auto claim and pointed out that Neil Etkins was listed as my claim representative on the State Farm app, he dismissively stated, "I don't care what the app says." This attitude was both unprofessional and frustrating. My concern revolved around a reimbursement request for the purchase of a single tire and the labor costs associated with mounting and balancing. Despite my numerous attempts to address this issue, including a scheduled meeting with the agent, the response from Neil remained apathetic, with his repeated assertion that he simply didn't care. On a more positive note, the secretaries, Gabriella and Kate, demonstrated professionalism and friendliness when dealing with clients, even when faced with aggravated individuals like myself. While I can acknowledge that the agency was able to provide the specific coverages, I needed for both personal and business purposes, the overall experience with Neil Etkins has left me thoroughly dissatisfied. In conclusion, I would advise others to explore alternative reputable State Farm Insurance agents or consider insurance companies within the same area. A lack of responsiveness and indifference from the agent made this experience far from what I expected from a company with a good reputation."

Mindy Wright

September 1, 2023

5  out of  5 rating by Mindy Wright
"It was great working with Jake G. He made the process of switching companies quick and easy! Thank you, Jake!"

E Winebrenner

September 1, 2023

5  out of  5 rating by E Winebrenner
"Jake was amazing with helping me and he’s local to the Lorain county area. He explained everything well and helped me more then anyone else. Thank you sir for your kind gesture!"

Maddox James

August 31, 2023

5  out of  5 rating by Maddox James
"Friendly, and very helpful"


August 24, 2023

5  out of  5 rating by KomedyKidRex
"Jake was knowledgeable, professional, & efficient. Great customer service"

Eric Diedrick

August 22, 2023

5  out of  5 rating by Eric Diedrick
"I would like to that Jake Gerlak for his help and patience in setting my Dad up and allowing me to play middle man from out of state. They gave him a great price on auto insurance and a very competitive rate on home owners insurance. A very friendly office who was highly responsive to our family needs. Highly recommend."

James Walts

August 21, 2023

5  out of  5 rating by James Walts
"Jake did a very good job taking care of me and if you are looking for an excellent agent with a good agency, see Jake at Neil Elkins Agency."

Bank 123

August 16, 2023

5  out of  5 rating by Bank 123
"Jacob Gerlak was very helpful with my car insurance situation from another company. I recommended him to work with. Thank you. :)"

Bryan Jarvis

August 14, 2023

5  out of  5 rating by Bryan Jarvis
"Jake Gerlack was awesome attentive and very speedy in his work, if this is any indication of the service I will continue to have I am glad this was referred to me by an existing customer."

Demetria Lee

August 11, 2023

5  out of  5 rating by Demetria Lee
"Great customer service! Great rates!"


August 9, 2023

5  out of  5 rating by LakeErieLove
"I have been using them for years. This agency is awesome and always helpful!"

Barbara Bobrowski

July 26, 2023

5  out of  5 rating by Barbara Bobrowski
"Whenever we call with a question concerning our policies or need assistance, Neil and his staff are always responsive to our needs and very courteous. They do a great job!"

Susan Burton

July 22, 2023

5  out of  5 rating by Susan Burton
"Jacob Gerlak is super! He explained everything that I had questions texted me what I needed always in a timely manner! Very friendly and wonderful to talk to. Glad I decided to go with state farm.. He's definitely a great asset to your company!"

John Oliver

July 14, 2023

5  out of  5 rating by John Oliver
"Switched over my truck insurance after being married, State Farm was the way to go, and Jon made every aspect and detail very easy for us to understand. It was a pleasant and I’m super happy I’m saving money!"


July 14, 2023

5  out of  5 rating by Tennille
"JAKE 10/10. Wow! That was the most seamless and enjoyable customer service experience ever! He text a quote after an inquiry I put in and I was appalled at the rate! I’ve been overpaying by $70 with Progressive! I knew I deserved a better rate and SF nailed it. So excited to be saving and also knowing I can speak to someone who knows me int the future. Well done Jake!"


June 30, 2023

5  out of  5 rating by Jess
"I actually had the pleasure of doing business with someone named Jake from here. Yes, just like the commercials. He was so pleasant and extemely helpful. I am now receiving additional services and benefits that I never would've gotten from my old insurance company while still paying HALF the price. Incredible coverage at an incredible price. I'm just happy to share that not all things are too good to be true. I couldn't be happier! Thank you Jake and thank you State Farm!"

Ansar Lamidze

June 27, 2023

5  out of  5 rating by Ansar Lamidze
"Just got my car insurance with Jake. He was very helpful and made the whole process seamless."

karen Strausser

June 19, 2023

5  out of  5 rating by karen Strausser
"Alway very helpful to meet our needs. Very friendly."

Tamara Nault

June 6, 2023

5  out of  5 rating by Tamara Nault
"I am new to the area and wanted a quote for car and homeowners insurance. From the moment I called Neil Elkins State Farm office, I received stellar service. My questions were answered, I was given options and things were explained in layman terms. I feel comfortable that this office will look after all my insurance needs like a family member would. Kudos to this office for such great service from the girl that answers the phone to my agent, Jon Jones. Thank you!"

Jacky sierra

May 25, 2023

5  out of  5 rating by Jacky sierra
"I worked with Jon at the Neil Elkins office and received fantastic service. Highly recommended 💯💯💯"

Debbie Horsley

April 28, 2023

5  out of  5 rating by Debbie Horsley
"I just can't believe I got a real live "Jake from State Farm" agent! The young man was super helpful and easily took abit of joking. The policies were for home and auto! So very pleased with the ease of getting the things I wanted! Guys out there take a look I was surprised."

dfm2 gmail

April 27, 2023

5  out of  5 rating by dfm2 gmail
"Did not understand how new vehicle car insurance could increase in price so much within a a single year. Gabriella, our insurance account representative, while extremely pleasant via the phone, went above and beyond in explaining and following up with the necessary details which made the entire experience painless."