State Farm® Insurance Agent Neil Elkins

"I initially chose State Farm and my local agent, Neil Etkins, due to the company's reputation and the fair amount of positive feedback I had heard. However, my experience with this agent and the company has been far from satisfactory. The primary issue I encountered was the agent's complete lack of responsiveness. When I attempted to discuss an auto claim and pointed out that Neil Etkins was listed as my claim representative on the State Farm app, he dismissively stated, "I don't care what the app says." This attitude was both unprofessional and frustrating. My concern revolved around a reimbursement request for the purchase of a single tire and the labor costs associated with mounting and balancing. Despite my numerous attempts to address this issue, including a scheduled meeting with the agent, the response from Neil remained apathetic, with his repeated assertion that he simply didn't care. On a more positive note, the secretaries, Gabriella and Kate, demonstrated professionalism and friendliness when dealing with clients, even when faced with aggravated individuals like myself. While I can acknowledge that the agency was able to provide the specific coverages, I needed for both personal and business purposes, the overall experience with Neil Etkins has left me thoroughly dissatisfied. In conclusion, I would advise others to explore alternative reputable State Farm Insurance agents or consider insurance companies within the same area. A lack of responsiveness and indifference from the agent made this experience far from what I expected from a company with a good reputation."

"I would like to that Jake Gerlak for his help and patience in setting my Dad up and allowing me to play middle man from out of state. They gave him a great price on auto insurance and a very competitive rate on home owners insurance. A very friendly office who was highly responsive to our family needs. Highly recommend."

"JAKE 10/10. Wow! That was the most seamless and enjoyable customer service experience ever! He text a quote after an inquiry I put in and I was appalled at the rate! I’ve been overpaying by $70 with Progressive! I knew I deserved a better rate and SF nailed it. So excited to be saving and also knowing I can speak to someone who knows me int the future. Well done Jake!"

"I actually had the pleasure of doing business with someone named Jake from here. Yes, just like the commercials. He was so pleasant and extemely helpful. I am now receiving additional services and benefits that I never would've gotten from my old insurance company while still paying HALF the price. Incredible coverage at an incredible price. I'm just happy to share that not all things are too good to be true. I couldn't be happier! Thank you Jake and thank you State Farm!"

"I am new to the area and wanted a quote for car and homeowners insurance. From the moment I called Neil Elkins State Farm office, I received stellar service. My questions were answered, I was given options and things were explained in layman terms. I feel comfortable that this office will look after all my insurance needs like a family member would. Kudos to this office for such great service from the girl that answers the phone to my agent, Jon Jones. Thank you!"

"I just can't believe I got a real live "Jake from State Farm" agent! The young man was super helpful and easily took abit of joking. The policies were for home and auto! So very pleased with the ease of getting the things I wanted! Guys out there take a look I was surprised."

"Did not understand how new vehicle car insurance could increase in price so much within a a single year. Gabriella, our insurance account representative, while extremely pleasant via the phone, went above and beyond in explaining and following up with the necessary details which made the entire experience painless."