Reviews
State Farm® Agent Neil Elkins
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Leave us a review
Get a quote today
What our customers say about us...
Valerie Bandersky
October 15, 2026
"I spoke to Maddie concerning a question I had. She was so "professional but down to earth". She answered all my questions and was very patient. I had to respond to some questions and wanted to make sure I was interpreting correctly. She was helpful, patient, and I appreciated her input. I also thought she was very pleasant to deal with. Thank you Maddie."
We responded:
"Valerie, thank you for taking the time to leave us a review! I'm glad to hear that Maddie was able to assist you with your questions and that you found her both professional and approachable. We always aim to provide helpful and patient service. We're here if you need anything else!"
Zak Koler
October 12, 2026
"Reasonably priced, reliable, & the best customer service."
We responded:
"Zak, thank you for taking the time to leave us a review! I'm happy to hear that you find our services reasonably priced and reliable. Providing the best customer service is something we strive for every day. We're always happy to help if anything comes up."
Dominique
October 9, 2026
"The team at Neil Elkins office has been very helpful for me whenever I have a question or need anything updated they respond very quickly. Anything you don’t understand they explain it to the best of their abilities. I was with All State before them and they gave me the best deal and I’m glad I went this direction. Great staff and great price ."
We responded:
"Thank you, Dominique! I'm happy to hear that our team has been able to assist you promptly and clearly. It's great to know that you're satisfied with the service and pricing you've found with us. We're glad you chose to be part of our office family. Let us know if we can help with anything else!"
Angelica Perez
October 8, 2026
"Thanks for saving us $$$!"
We responded:
"Angelica, thank you for the 5 stars! I'm happy we could help you save money. Let us know if we can help with anything else!"
E. Tino
October 7, 2026
"Neil and his Office Team are always very responsive and helpful. We had a number of times we needed to take advantage of our Insurance Benefits and each time Neil and his team were right there for us. They always answer any questions we have and make sure we understand everything completely. Neil's agency is everything we want from an Insurance Agent..."
We responded:
"That is wonderful to hear, E. Tino! Knowing that my team and I have been by your side during every step of your coverage needs makes me incredibly proud. Thank you for taking a moment to post your review and for your continued support of our Lorain State Farm office!"
Debra A. Fields
September 25, 2026
"Jake was very informative and professional! I was very happy with his serves!"
We responded:
"Thank you, Debra! I'm glad to hear that Jacob provided you with informative and professional service. We appreciate your feedback and are happy to have you with us. Feel free to reach out if you need anything else!"
John Wheaton
September 25, 2026
"The team at Neil Elkins office have been very helpful with our recent questions. We had a major claim when a vehicle crashed into our home. Neil was instrumental in getting things moving so that we could stay in our home. Also , his team is always helpful and responds quickly to our questions.
You guys are awesome!
John & Donna Wheaton"
We responded:
"Thank you, John and Donna! I'm really happy to hear that our team could assist you during such a challenging time. It's great to know that we were able to help you stay in your home and that our quick responses made a difference. We appreciate your kind words and support. Let us know if we can help with anything else!"
Emanuel Luciano
September 24, 2026
"Maddie was very knowledgeable and helpful. Great customer service, would definitely recommend!"
We responded:
"Emanuel, thank you for taking the time to leave us a review! I'm happy to hear that Maddie provided you with knowledgeable and helpful service. Your recommendation means a lot to us. Don't hesitate to reach out if you need anything!"
ALL THINGS FRESH CAR DETAILING
September 23, 2026
"Neil did a fantastic job at helping me get insurance for my business!! He takes his time and makes sure I understand everything and makes the process effortless! I’ve used them for years."
We responded:
"It was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
Lavonne Davis
September 17, 2026
"Jake, from the Neil Elkins' office, was so professional and caring. He went through the process with me, ensuring I had the right policy for my needs. Jake, you were awesome. Thank you!!!!!"
We responded:
"Lavonne, thank you for taking the time to leave us a review! I'm happy to hear that Jake provided you with the professional and caring service you deserve. It's great to know he helped you find the right policy. We're always here if you need anything else!"
Drew Ray
September 9, 2026
"Easy and very pleasant to workbeithz!"
We responded:
"Hey, Drew! Thank you for letting us know how easy and pleasant it was to work with our team. We really enjoy having you with our office!"
John Smith
September 1, 2026
"You and your staff have always been very helpful when ever i have any issues or changes that need to be made."
We responded:
"We appreciate the five-star rating, John! - Neil Elkins - State Farm Insurance Agent, Lorain, OH"
Alvina Burdette
August 31, 2026
"I started new auto and renters policies with Jake coincidentally. He was kind honest and upfront. The whole transaction took only 10 minutes and I'm saving over 40.00 a month."
We responded:
"Thank you, Alvina! I'm happy to hear that Jake was able to assist you with your auto and renters policies so efficiently. It's great to know you're saving money each month. We're here if you need anything else!"
Nancy Day
August 31, 2026
"A great caring & professional office. Neil & his staff are always so helpful . I highly recommend Neil Elkins State Farm for all your insurance needs!"
We responded:
"Nancy, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that we were able to do just that for your policies! We appreciate you putting your trust in our office to help protect what matters most."
Austin Spaulding
August 28, 2026
"Perfect service and helped me out big time with my insurance"
We responded:
"Austin, I'm glad we could provide you with great service and assist you with your insurance needs! Your satisfaction is our priority, and we're grateful for your positive feedback. If you ever need assistance in the future, feel free to reach out to our office. Neil Elkins - State Farm Insurance Agent, Lorain, OH"
Taylor fleming
August 28, 2026
"I like speaking with Maddie a lot she made everything so easy and understandable! Everyone is so nice and supportive"
We responded:
"Thank you, Taylor! I'm happy to hear that Maddie made things easy and clear for you. Our team takes pride in being supportive and friendly. Let us know if we can help with anything else!"
Christina Averitt
August 24, 2026
"Everyone here is wonderful! They are always very helpful and caring. They help me with any insurance issue I have. They even answer all questions that I have. They don't rush me on decisions that have to be made and very nicely explain all of my options to me. Definitely 5 star service!"
We responded:
"Hey, Christina! Thank you for such a thoughtful review and for trusting us with your homeowners and liability insurance needs. I’m so happy to hear our office has been helpful, caring, and available whenever questions come up. It means a lot to know you feel comfortable taking the time you need to make decisions and review your options. We truly appreciate your support and your kind words."
pam molnar
August 17, 2026
"Neil and Jake are great!"
We responded:
"Pam, thank you for the 5 stars! I'm happy to hear that you think Jake and I are great. We appreciate your support!"
Jonathan Bahamundi
August 14, 2026
"Excellent Service, Excellent communication and extraordinary customer service. Best of the Best."
We responded:
"Jonathan, thank you for taking the time to leave us a review! I'm happy to hear that you found our service and communication to be top-notch. We strive to provide the best for our customers. Let us know if we can help with anything else!"
Angela Coleman
August 11, 2026
"Maddy was absolutely a delight and very helpful. I ran into a problem with my insurance because of my own doing not because of the company. Maddy helped me fix it and the whole time she was patient, professional and kind! She even called me afterwards to make sure I was happy with how everything was fixed! I’ve been with Neil Elkins for over 5 years and I’ve NEVER had a problem with them. The staff there is absolutely wonderful and they ALWAYS return phone calls and messages. If u want great insurance for a good price with a wonderful team of professionals to help then I strongly suggest to give Neil Elkins office a call today!!!"
We responded:
"Angela, thank you for taking the time to leave us a review! I'm so happy to hear that Maddie was able to assist you with your insurance issue and that her patience and professionalism made a difference. It's wonderful to know you've had such a positive experience with our office over the years. We truly appreciate your kind words and your trust in us. We're always here to help if anything comes up!"
Angela Coleman
August 11, 2026
"Updated Review! I ran into a snafu and needed help. Maddy was patient, helpful and motivated to help me. She went above and beyond to make sure that my situation was corrected and right. Maddy even called me afterwards to make sure everything was ok for me and that I was happy. I’ve dealt with Angel in the past who was extremely helpful as well. I’ve always had wonderful customer service and insurance help from these guys. Thank you!!!!"
Misty Schrader
August 7, 2026
"I work overnights and have a crazy sleeping schedule which makes things hard when it comes to getting ahold of people and getting things done.. all I have to do is text at any time with questions and it always gets taken care of. The thing I love the most is that they are always pleasant to talk to which is something alot of places have forgotten these days!"
We responded:
"Thank you, Misty! I'm happy to hear that our team was able to assist you promptly and accommodate your communication preferences. It's important to us that you feel supported, especially during challenging times. If there's anything else you need, just let us know!"
Brenda Watchorn
July 23, 2026
"The service I receive from Neil’s office is always top notch!"
We responded:
"Brenda, thank you for taking the time to leave us a review! I'm happy to hear that you're satisfied with the service from our office. We appreciate your support!"
jacob watchorn
July 21, 2026
"Neil and his team did a fantastic job, Jon was my agent helped me through every step and with understanding of my insurance I had with Allstate and how Statefarm are better,great energy loved working with Jon"
We responded:
"What awesome feedback, Jacob! Comparing policies and switching providers for your motorcycle insurance should feel smooth and informative, so I am really proud that Jon’s positive approach and clear explanations hit the mark for you. Thank you for leaving him a shoutout, and welcome to the Neil Elkins State Farm family!"
KAMS !
July 21, 2026
"Jon was so helpful!!"
We responded:
"I'm glad to hear Jon was able to help you out. We appreciate your feedback and are here if you need anything else!"